RETURNS & EXCHANGES

  • How does the return and exchange process work?
    • Our return and exchange process is designed for your convenience. If there is any manufacturing defect or the product does not meet your expectations, we accept return requests within 30 days. However, exchange requests are only applicable for the same product (for detailed information, please send an email to [email protected]).

      To initiate a return or exchange request, simply send an email to [email protected] including your recipient information and product details. Our customer service will promptly get back to you, providing information on how the process works and the necessary steps to follow.

      When requesting a return, we kindly ask that the product is unused and in its original packaging. Upon receiving your return or exchange request, we will provide you with the necessary information to initiate the shipping process.

      We are here to provide you with a pleasant and seamless shopping experience. If you need any assistance, you can contact our customer service at [email protected]. Thank you for your interest!
  • How much time do you give for returns and exchanges?
    • We offer a 30-day return guarantee for all our products. If you are not satisfied with your purchase for any reason, you can return the product within 30 days from the date of purchase. You can easily initiate a return request by contacting our customer service.

      The products to be returned must be in their original condition, unused, and undamaged. Please ensure to send the products with their original box or packaging. After the return process is completed, we will refund your payment to the relevant bank account as soon as possible.
  • Do you offer alternative products for exchanges?
    • In our exchange process, we only allow exchanges for the same product. Therefore, we do not have the option to offer alternative products for exchange.

      For further information or assistance, you can contact our customer service by sending an email to [email protected].
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