Frequently Asked Questions and Answers About Online Jewelry Shopping

March 06, 2025

Online Kuyum Alışverişinde Sıkça Sorulan Sorular ve Yanıtları

Online jewelry shopping offers a fast and safe option for those who want to shop with real gold and precious stones. However, those who will shop in this area for the first time may have some questions in mind. In this article, we have compiled the most frequently asked questions and answers for you in online jewelry shopping.

1. Are there returns and exchanges in online jewelry?

In an ideal online jewelry shopping, you should feel as comfortable as if you were shopping in a store. If you do not like the product you purchased for any reason, you should have the right to return it. Returns and exchanges may be offered within certain periods. Be sure to review the return and exchange policy before purchasing.

2. What payment methods are used in online gold shopping?

Online jewelry usually offers credit card, installment payment and money order/EFT options. When paying with money order/EFT, make sure that the payment is made to the official company account .

3. What happens if the set is lost in cargo?

Cargo losses can be prevented by insured shipment. When receiving the cargo, check if it is missing or damaged and contact us immediately if there is any problem.

4. Which gold carat should be preferred in online jewelry?

For daily use and long-lasting jewelry, 14 carat gold is the ideal option. 14K gold stands out with its solid structure and scratch resistance. 18K and 22K gold are generally preferred for investment or special designs because they are softer.

5. Why do prices in jewelry vary?

Prices of gold and other precious metals vary depending on exchange rates and market movements.

6. Why are user reviews important?

If you are shopping for the first time, reviewing user reviews can give you an idea about reliability. By reading the experiences of previous customers, you can learn about product quality, shipping process and customer service.